Gamex Terms and Conditions
This page details all terms and conditions governing the use of the gamex platform. Please read the full terms carefully before registering. By creating an account or using any service on the platform, you are deemed to have accepted these terms. We will notify you in due course if the terms are updated.
Last Updated: January 2025
General Terms & Account Rules
Account Creation & Eligibility
To create an account on gamex, you must be at least 18 years of age and online gaming must be legally permitted in your jurisdiction. Each user may only open one account — creating multiple accounts is strictly prohibited and may result in account termination. All information provided during registration must be truthful, accurate, and up to date. If an account is opened using false information, we reserve the right to suspend or terminate that account at any time. It is your sole responsibility to keep your account login credentials completely confidential. Use a strong password to secure your account and never share it with anyone.
Deposits, Withdrawals & Payments
At gamex, deposits and withdrawals can be made easily via bKash, Nagad, and Rocket. Minimum and maximum limits apply for both deposits and withdrawals, and these are clearly stated on the platform. Withdrawal requests typically take 1–72 business hours to process, depending on the payment method and amount. Large withdrawals may not be processed if identity verification (KYC) has not been completed. We reserve the right to temporarily hold any suspicious transaction pending investigation. Any applicable taxes or charges on transactions are the sole responsibility of the relevant party.
Bonuses & Promotions
Every bonus offer at gamex comes with specific wagering requirements, which should be read carefully before accepting a bonus. Withdrawals from a bonus balance are only permitted after the designated rollover requirements have been met. Claiming bonuses across multiple accounts from the same device, IP address, or bank account is strictly prohibited. gamex reserves the right to modify, cancel, or amend any bonus at any time without reason. Each promotion has a set validity period, and any unused bonus will be automatically cancelled upon expiry. In the event of any bonus-related dispute, gamex's decision shall be final.
Prohibited Conduct & Account Termination
All forms of fraud, software manipulation, bot usage, or system hacking on the platform are strictly prohibited. Harassing, disturbing, or engaging in antisocial behavior toward other users will be treated as a punishable offense. Using gamex for money laundering or any other illegal purpose is a criminal offense. If any such activity is detected, we reserve the right to immediately suspend the account and forfeit the entire balance. Notifying the relevant authorities when necessary is also part of our policy. If you notice any suspicious activity on your account, please inform our support team immediately.
Liability & Dispute Resolution
Gamex is not directly liable for any losses arising from technical errors or server outages, though we always strive to resolve issues promptly. Any dispute or complaint must first be addressed through our support team. The support team is active 24/7 and ready to assist with any issue. After a complaint is submitted, we will provide an initial response within a maximum of 7 business days. gamex operates in accordance with the applicable laws of Bangladesh, and any disputes will be resolved within that legal framework. Users will be notified via a notice on the website of any changes to these terms.
Frequently Asked Questions
Yes, you can contact our support team at any time to request account closure. Before closing your account, please ensure your balance is zero or that you have withdrawn any available funds. If there are any active bonuses or wagering requirements, these will be automatically cancelled prior to account closure. As part of responsible gaming, we also offer self-exclusion and temporary break options. Visit our Responsible Gaming page for more details.
Any changes to the gamex terms and conditions will be updated on the terms page of the website, with the date of the latest update shown at the top of the page. For significant changes, you may be notified via your registered email or through platform notifications. Continued use of the platform after any changes constitutes acceptance of the new terms. We recommend reviewing this page regularly. If you have questions about any changes, please contact the support team.
Each bonus comes with specific wagering requirements that must be met within a set timeframe. If the wagering requirements are not fulfilled within the validity period, the bonus balance will be automatically cancelled. However, this will not affect your actual deposited balance. You can easily track your wagering progress from your account dashboard. It is always advisable to read the full terms and conditions before accepting any bonus offer.
Understood the Terms? Join Now
Once you have read the terms, register on gamex and enjoy the best mobile gaming experience in Bangladesh. If you have any questions, our support team is always here to help.